SUPPORT & TRAINING

R4+ Support

Experience the full power of R4+, contact support, and find training resources.

Additional Support & Training 

Phone

0330 094 8194
Monday – Friday
Hours: 8:30 a.m. to 5:00 p.m. GMT

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Email

Not finding what you need? Send us a personal note! Our inbox is always open for your questions and comments.

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Chat

Meet Cassidy, our virtual assistant. Start chatting now to find the information you need or reach a live agent.

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INTEGRATED TOOLS

Enhance The Power of R4+

Patient Manager Icon

Patient Bridge

Connect with new patients and deepen relationships with the ones you have.

Learn More
Payment Manager Dark Icon

Payment Manager

Give your patients more ways to pay and protect your bottom line.

Learn More

Software Status

View Current Status

Additional Support & Training Resources

Find Help Online

Access online documentation for solutions to common questions.

Get help now

Search Resource Library

Search for product documentation and training materials.

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Access Carestream Dental Institute

Log into your CDI account to access training for your software.

Login Now

Request CDI Training Accounts

Request access to the Carestream Dental Institute for your staff.

Sign Up For An Account

FAQs

R4+, a Sensei product, is a server-based dental practice management software in the UK for general dental practices. It supports clinical, scheduling, and administrative workflows within an on-premise system.

No. R4+is a server-based (on-premise) solution, meaning it relies on local servers and in-practice hardware rather than cloud infrastructure.

R4+ customers have access to ongoing software support by phone, chat or email and full access to an online resource library with product documentation and training materials.

Additional products such as Patient Bridge and Payment Manager are available to enhance R4+ functionality for existing customers. These solutions help optimize workflows, improve efficiency, and extend the value of your current system.

R4+ is not being replaced for existing users; however, Sensei Cloud is Sensei’s modern, cloud-based practice management platform designed to support the future of dental practices.

Many practices choose to move from server-based systems like R4+ to Sensei Cloud to reduce dependence on in-practice servers, improve system accessibility and security, simplify updates and ongoing maintenance, and support long-term growth and scalability.

Migration can be planned at your own pace.

Sensei Cloud is cloud-based, with no local server required; securely accessible from anywhere; automatically updated and maintained; and built to support modern, connected dental practices

R4+, by comparison, relies on local infrastructure and manual system management.

Yes. Sensei can work with your practice to review your current R4+ setup, explore enhancement options, and plan a future migration to Sensei Cloud when the time is right.