SUPPORT & TRAINING

Sensei Cloud & Support

Experience the full power of cloud-based software, contact support, and find training resources for Sensei Cloud.

Additional Support & Training 

Phone

01438 900124
Monday – Friday
Hours: 8:30 a.m. to 5:30 p.m. GMT

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Knowledge Base

Search our knowledge base to find answers to frequently asked questions

Knowledge Base

In-App Support

Open Sensei Cloud, click the ? icon in the upper right corner. Search for a solution, start a chat or submit a support ticket.

Open Sensei Cloud

Product
Enhancements

Share your suggestions for a future product release.

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INTEGRATED TOOLS

Enhance Your Sensei Cloud Solution

Patient Manager Icon

Patient Bridge

Connect with new patients and deepen relationships with the ones you have.

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Payment Manager

Give your patients the convenience and flexibility to pay how they want.

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Software Status

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Additional Support & Training Resources

Software Updates

Find out what’s new in Sensei Cloud this month. Join our trainers for a demo of new features and enhancements in the latest release.

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Search Resource Library

Search for product documentation and training materials.

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Access Carestream Dental Institute

Log into your CDI account to access training for your software.

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Request CDI Training Accounts

Request access to the Carestream Dental Institute for your staff.

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FAQs

In the UK, Sensei Cloud is a cloud-based practice management software designed for dental, multi-specialty, and enterprise/DSO practices. It brings scheduling, clinical workflows, billing, reporting, and patient engagement into a single, connected platform.

Yes. Sensei Cloud is fully cloud-based, meaning there is no on-site server required. Practices can securely access their system from anywhere with an internet connection.

In the UK, Sensei Cloud supports general dental, multi-specialty, and enterprise and DSO organisations. The platform is built to scale from single-location practices to multi-location groups.

Sensei Cloud customers have access to dedicated customer support by phone, email, or in-app for technical assistance, product guidance, and ongoing support to help practices operate efficiently and confidently. Also, Sensei Cloud customers have access to a 24/7 resource library with product documentation and training materials.

Yes. Sensei Cloud is designed to replace traditional server-based practice management systems, eliminating the need for in-practice servers, manual updates, and complex IT maintenance.

Yes. Sensei Cloud is built to support multi-location, enterprise, and DSO practices, offering standardisation, visibility, and scalability across locations from a single platform.

Sensei Cloud in the UK offers an integrated patient engagement tool, Patient Bridge, to support patient communication, scheduling and engagement.