SoftDent Support & Training
Required updateSoftDent™ v20 Critical Software Update
v20 is a required update for every SoftDent™ practice. Keeping your software current will keep your practice running smoothly and patient data secure.
Schedule a time that works well for you to have us walk you through it. Or, download and install it yourself, if you prefer. As always, feel free to Contact Us.
Schedule a guided update
A SoftDent support specialist will call you and walk you through it.
Download & install yourself
Prefer to do it on your own schedule?
- Back up your SoftDent data before you start.
- Close SoftDent on every workstation.
- Install v20 on your server first, then on each workstation.
- Open SoftDent to confirm you’re on v20.
Need a hand? Contact SoftDent support.
Contact us
Talk to SoftDent support
Not finding what you need? Send us a personal note! Our inbox is always open for your questions and comments.
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Meet Cassidy, our virtual assistant. Start chatting now to find the information you need or reach a live agent.
Chat with CassidyDownload and install v20
Open the download site in a new tabSoftware Status
View Current StatusAdditional Support & Training Resources
Access Carestream Dental Institute
Log into your CDI account to access training for your software.
Login NowRequest CDI Training Accounts
Request access to the Carestream Dental Institute for your staff.
Sign Up For An AccountSoftware CDT Code Updates
The code on Dental Procedures and Nomenclature (CDT Code) is a set of standardized descriptions of dental procedures paired with a 5-character code. CDT Codes are a standard Health Insurance Portability and Accountability Act (HIPAA) code set, and the American Dental Association (ADA) releases annual updates for these codes. Carestream Dental software uses CDT Codes to provide a consistent description of the procedures performed at your office to insurers and other interested parties. For additional information, see the ADA CDT Code Website.
CDT 2026 changes include: 14 revisions; 6 deleted codes; 9 editorial updates.
More InfoFAQs
SoftDent™ server-based dental practice management software is a Sensei product for general dental practices. It supports clinical, scheduling, and administrative workflows within an on-premise system.
Yes. If your practice is already using SoftDent™, you can continue to use the software while receiving support from Sensei. There is no immediate requirement to change systems.
No. SoftDent™ is a server-based (on-premise) solution, meaning it relies on local servers and in-office hardware rather than cloud infrastructure.
SoftDent customers have access to ongoing software support by phone, chat or email and full access to an online resource library with product documentation and training materials.
Yes. Additional products are available to enhance SoftDent functionality for existing customers. These solutions help optimize workflows, improve efficiency, and extend the value of your current system.
SoftDent is not being replaced for existing users; however, Sensei Cloud is Sensei’s modern, cloud-based practice management platform designed to support the future of dental practices.
Many practices choose to move from server-based systems like SoftDent to Sensei Cloud to reduce dependence on in-office servers, improve system accessibility and security, simplify updates and ongoing maintenance, and support long-term growth and scalability.
Migration can be planned at your own pace.
Sensei Cloud is cloud-based, with no local server required; securely accessible from anywhere; automatically updated and maintained; and built to support modern, connected dental practices.
SoftDent, by comparison, relies on local infrastructure and manual system management.
Yes. Sensei can work with your practice to review your current SoftDent setup, explore enhancement options, and plan a future migration to Sensei Cloud when the time is right.
SoftDent is a trademark of Carestream Dental LLC
