SUPPORT & TRAINING

Sensei Cloud & Support

Contact support and find training resources for Sensei Cloud.

Additional Support & Training 

Phone

(949) 696-3380
Monday – Friday
Hours: 7:00 a.m. to 5:00 p.m. ET

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Email

Not finding what you need? Send us a personal note! Our inbox is always open for your questions and comments.

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In-App Support

Open Sensei Cloud, click the ? icon in the upper right corner. Search for a solution, start a chat or submit a support ticket.

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Product Enhancements

Share your suggestions for a future product release.

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INTEGRATED TOOLS

A Full Range Of Solutions For Sensei Cloud Customers

Payment Manager Dark 1

Payment Manager

Give your patients more ways to pay and protect your bottom line.

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Patient Manager Icon

Patient Manager

Connect with new patients and deepen relationships with the ones you have.

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Rx Manager Icon

Rx Manager

Help your patients get the medications they need without the headaches.

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Insights Manager Icon

Insights Manager

See every aspect of your business and decide where to take it next.

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eClaims Icon

eClaims

Maximize your workflow and cashflow by integrating seamlessly with insurance portals.

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eVerification Icon

eVerifications

Check eligibility, benefits and claims status the easy way.

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Imaging Dark Icon

Imaging

Access all your images from the cloud and see every detail.

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Software Status

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Additional Support & Training Resources

Software Updates

Find out what’s new in Sensei Cloud this month. Join our trainers for a demo of new features and enhancements in the latest release.

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Search Resource Library

Search for product documentation and training materials.

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Access Carestream Dental Institute

Log into your CDI account to access training for your software.

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Request CDI Training Accounts

Request access to the Carestream Dental Institute for your staff.

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FAQs

Sensei Cloud practice management software is cloud-based and designed for dentists, orthodontists, oral surgeons, and enterprise/DSO practices. It brings scheduling, clinical workflows, billing, reporting, and patient engagement into a single, connected platform.

Yes. Sensei Cloud is fully cloud-based, meaning there is no on-site server required. Practices can securely access their system from anywhere with an internet connection.

Sensei Cloud supports General dental practices, Orthodontic practices, Oral surgery practices, Enterprise and DSO organizations, and other oral healthcare specialties. The platform is built to scale from single-location practices to multi-location groups.

Sensei Cloud customers have access to dedicated customer support by phone, email, or in-app for technical assistance, product guidance, and ongoing support to help practices operate efficiently and confidently. Also, Sensei Cloud customers have access to a 24/7 resource library with product documentation and training materials.

Yes. Sensei Cloud is designed to replace traditional server-based practice management systems, eliminating the need for in-office servers, manual updates, and complex IT maintenance.

Yes. Sensei Cloud is built to support multi-location, enterprise, and DSO practices, offering standardization, visibility, and scalability across locations from a single platform.

Yes. By combining practice management, payments, patient engagement, imaging, reporting, and claims into one system, Sensei Cloud helps practices reduce manual tasks, improve visibility, and operate more efficiently.

Sensei Cloud offers a suite of connected products, including:

Payment Manager – Simplifies patient payments and financial workflows

Patient Manager – Supports patient communication, scheduling and engagement

RX Manager – Streamlines prescription management

Insights Manager – Provides business intelligence and performance analytics

Imaging – Stores and manages x-rays, intraoral images, and 3D images in one place

eClaims– Helps streamline electronic insurance claims

eVerifications – Supports eligibility and benefit verification

Sensei Cloud is a trademark of Carestream Dental LLC