SUPPORT & TRAINING

OrthoTrac™ Support

Contact support and find training resources for OrthoTrac™ software.

Additional Support & Training 

Phone

(866) 722-2567
Monday – Friday
Hours: 7:00 a.m. to 10:00 p.m. ET

Call Us

Email

Not finding what you need? Send us a personal note! Our inbox is always open for your questions and comments.

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Chat

Meet Cassidy, our virtual assistant. Start chatting now to find the information you need or reach a live agent.

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INTEGRATED TOOLS

A Full Range Of Solutions For OrthoTrac Customers

Payment Manager Dark 1

Payment Manager

Give your patients more ways to pay and protect your bottom line.

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Patient Manager Icon

Patient Manager

Connect with new patients and deepen relationships with the ones you have.

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Rx Manager Icon

Rx Manager

Help your patients get the medications they need without the headaches.

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Insights Manager Icon

Insights Manager

See every aspect of your business and decide where to take it next.

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eClaims Icon

eClaims

Maximize your workflow and cashflow by integrating seamlessly with insurance portals.

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eVerification Icon

eVerifications

Check eligibility, benefits and claims status the easy way.

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Imaging Dark Icon

Imaging

Access all your images from the cloud and see every detail.

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Software Status

View Current Status

Additional Support & Training Resources

Find Help Online

Access online documentation for solutions to common questions.

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Search Resource Library

Search for product documentation and training materials.

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Access Carestream Dental Institute

Log into your CDI account to access training for your software.

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Request CDI Training Accounts

Request access to the Carestream Dental Institute for your staff.

Sign Up For An Account

Practice-Wide Update

Schedule

Migration Appointment

Schedule

WorkStation Installation

Schedule

OrthoTrac & CS Imaging update

Schedule

FAQs

OrthoTrac™ software is a server-based, Sensei product for managing orthodontic practices. It was designed specifically for orthodontic practices to manage clinical, scheduling, and administrative workflows within an on-premise system.

Yes. If your practice is already using OrthoTrac™ software, you can continue using the software. There is no immediate requirement to move to another system.

No. OrthoTrac™ software is a server-based (on-premise) solution, meaning it relies on in-office servers and local hardware rather than cloud infrastructure.

OrthoTrac customers have access to ongoing software support by phone, chat or email and full access to an online resource library with product documentation and training materials.

Yes. Additional products are available to enhance OrthoTrac™ software functionality for existing customers. These solutions help improve efficiency and extend the capabilities of your current system.

Many orthodontic practices choose to move from server-based systems like OrthoTrac™ software to Sensei Cloud to reduce reliance on local servers and hardware, improve accessibility across locations, simplify updates, security, and maintenance, and support long-term growth and scalability.

Migration can be planned when your practice is ready.

Sensei Cloud is cloud-based, with no on-site server required; securely accessible from anywhere; automatically updated and maintained; and designed for modern, connected orthodontic workflows.

OrthoTrac™ software requires local infrastructure and manual system management.

Yes. Sensei can help you review your current OrthoTrac™ software environment, explore enhancement options, and plan a future transition to Sensei Cloud at your own pace.