orthotrac, orthotrac sensei, orthodontic practice software
Support & Training


a Sensei product
Find support contacts and training resources for your SoftDent practice management software.



Monday - Friday

Hours: 7:00 a.m. to 10:0 p.m. ET


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Meet Cassidy: our virtual assistant. Click the icon in the bottom righthand corner to begin a session.

Product Enhancements

Share your suggestions for a future product release.

Additional Support & Training Resources

Online Help

Access our online documentation to find solutions to common questions.

Resource Library

Search the resource library for product documentation including system requirements, training materials and case studies.

Carestream Dental Institute

Log into your Carestream Dental Institute account to access your practice management software training.

Schedule Remote Installation for SoftDent Software

Practice-wide Update

Migration Appointment

Workstation Installation

SoftDent & CS Imaging update

Software CDT & ICD Code Updates

The code on Dental Procedures and Nomenclature (CDT Code) is a set of standardized descriptions of dental procedures paired with a 5-character code. CDT Codes are a standard Health Insurance Portability and Accountability Act (HIPAA) code set, and the American Dental Association (ADA) releases annual updates for these codes. Carestream Dental software uses CDT Codes to provide a consistent description of the procedures performed at your office to insurers and other interested parties.

For additional information, see the ADA CDT Code website. Please find the appropriate update utility for the Carestream Dental product used in your office. It is important to note that some Carestream Dental practice management software does not require an update utility and uses other methods to perform CDT Code updates each year.

SoftDent CDT Update

The CDT 2023 update for SoftDent contains 22 new codes, 13 codes with Description changes, 22 codes with changed Category Descriptions, and deletes 2 codes.

Instruction Guide

Job aid for using the CDT 2023 Update Utility to update the CDT codes in SoftDent.