orthotrac, orthotrac sensei, orthodontic practice software
Support & Training

PracticeWorks

a Sensei product
Find support contacts and training resources for your PracticeWorks practice management software.

Phone

800.603.4438

Monday - Friday

Hours: 7:00 a.m. to 10:00 p.m. ET

Email

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Chat

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Product enhancements

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Additional Support & Training Resources

Find Online
Help

Access online documentation for solutions to common questions.

Search Resource Library

Search for product documentation and training materials.

Access Carestream Dental Institute

Log into your CDI account to access training for your software.

REQUEST CDI TRAINING ACCOUNTS

Request access to the Carestream Dental Institute for your staff.

Schedule Remote Installation for PracticeWorks Software

Practice-wide Update

Migration Appointment

Workstation Installation

PracticeWorks & CS Imaging update

Practiceworks CDT Codes Updates

The code on Dental Procedures and Nomenclature (CDT Code) is a set of standardized descriptions of dental procedures paired with a 5-character code. CDT Codes are a standard Health Insurance Portability and Accountability Act (HIPAA) code set, and the American Dental Association (ADA) releases annual updates for these codes. Carestream Dental software uses CDT Codes to provide a consistent description of the procedures performed at your office to insurers and other interested parties. For additional information, see the ADA CDT Code website.

PracticeWorks (Version 9.0 or higher) uses the CDT Injector to prompt you to update CDT codes annually. If you have not been prompted to make this update for CDT 2023, please contact support at 800.603.4438 for assistance. If you're using a version of PracticeWorks earlier than v9.0, you must update the CDT codes manually. See the job aid below (Manually Adding CDT Codes) for additional information.

Installing 2023 CDT Codes Instructions:
PracticeWorks

Manually Adding CDT Codes Job Aid:
PracticeWorks