Sensei Insights

Losing patients in the dental industry is never a good thing, but it’s especially true in today’s competitive climate where maximizing practice schedule capacity is a pressing concern. According to the American Dental Association (ADA), 40% of practices had trouble filling seats due to a lack of patients booking appointments. At the same time, 14 million people enrolled in…

In today’s digital age, everybody who has a phone texts with it—you don’t need a statistic to see it, just look around the waiting room. But did you know that text messages have a near-99% open rate? With an increasingly tech-savvy and digitally native patient base, and the general prevalence of phones, two-way messaging has practically…

Welcome to the modern age of dentistry, where a routine visit is more than just clinical checkups and treatments. Instead, picture an inviting space where patients are pampered and comfortable and where dentists don’t just fix smiles; they make them. Beyond traditional dental procedures, today’s practice environments focus on creating an experience that leaves patients…

In today’s ever-evolving dental landscape, the growing trend toward multi-practice groups is reshaping the industry and the way management is done. Dental support organizations (DSOs) are on the rise as more dentists opt to join these group practices. According to the American Dental Association’s (ADA’s) Health Policy Institute (HPI), DSO affiliation climbed to 13% in 2022,…

Unfortunately, it’s not uncommon for dental practices to struggle with filling their seats. In fact, the American Dental Association (ADA) reported an average capacity of only 83% last year. While you might think this is a continued trend from the low patient demand the industry saw during the peak of the pandemic, dental professionals are citing appointment cancellations as…

Whether it’s a mouth mirror, drill or CBCT system, these tools of the trade are essential to the day-to-day operations of any dental practice. However, they aren’t the only piece of the puzzle. While hardware and equipment can improve treatment outcomes and impress patients, the real magic of dental practice optimization comes from software. With dental…

Have you ever noticed a dip in cash flow that happens for seemingly no reason? It might be due to your current payment process. When billing is too complicated, it often leads to frustration, late payments and potentially losing patients—along with any dependents in their family. That’s why every dental practice needs a family billing…

In the demanding, fast-paced world of dentistry, it’s far too easy for stress to build up and for you (and your employees) to burn out. Even before the pandemic caused a spike in work-related stress, over half of all clinicians reported burnout symptoms, ranging from emotional and physical exhaustion to depersonalization and a lack of fulfillment. But…

Whether you’re running a single practice or a multi-location DSO, being an employer in the dental industry comes with unique risks and challenges. As dental professionals move from handling complex clinical treatments one moment to scheduling staff and bookkeeping the next, it’s easy to overlook important matters like HR practices and employment law. But as…

When it comes to liability, HR is the one item that catches many offices by surprise. But, like any other industry, dentistry can be a legal minefield if you let the department slip. In part two of this blog series, we discussed some of the recent trends and updates Ali Oromchian, Esq. brought up in…

Strong patient engagement is the heartbeat of any dental office, but it can often be difficult to achieve in a rapidly changing industry. As patient expectations shift and practices face increasing pressure to do more with less, there’s been a growing move toward digitalization to solve some of these challenges. Modern dental practices use a…

The digital revolution and eCommerce are fueling rising consumer demands in the dental industry. Patients increasingly expect “anytime, anywhere” convenience from their healthcare providers—especially when it comes to billing. According to McKinsey, nearly 90% of all U.S. consumers use at least one form of digital payment, and the number of those using two or more rose by…