orthotrac, orthotrac sensei, orthodontic practice software
Support & Training


a Sensei product
Find support contacts and training resources for your SoftDent practice management software.



Monday - Friday

Hours: 7:00 a.m. to 10:00 p.m. ET


Not finding what you need? Our inbox is always open to answer your questions and hear your comments.


Meet Cassidy: our virtual assistant. Start chatting now to find the information you need or reach a live agent.

Product Enhancements

Share your suggestions for a future product release.

Additional Support & Training Resources

Find Online

Access our online documentation to find solutions to common questions.

Search Resource library

Search for product documentation and training materials.

Access Carestream Dental Institute

Log into your CDI account to access training for your software.


Request access to the Carestream Dental Institute for your staff.

Schedule Remote Installation for SoftDent Software

Practice-wide Update

Migration Appointment

Workstation Installation

SoftDent & CS Imaging update

Softdent CDT Codes Updates

The code on Dental Procedures and Nomenclature (CDT Code) is a set of standardized descriptions of dental procedures paired with a 5-character code. CDT Codes are a standard Health Insurance Portability and Accountability Act (HIPAA) code set, and the American Dental Association (ADA) releases annual updates for these codes. Carestream Dental software uses CDT Codes to provide a consistent description of the procedures performed at your office to insurers and other interested parties. For additional information, see the ADA CDT Code website.

The CDT 2024 update for SoftDent contains 14 new
codes, 2 code revisions, and 8 new categories.

2024 CDT Codes Update:
Installation Guide for SoftDent

2024 CDT Codes Update: