SUPPORT & TRAINING

SoftDent™ Support

Explore product enhancements, contact support and find training resources for SoftDent™.

View Available CDT & ICD-10 Code Updates Additional Support & Training 

Phone

(866) 435-7473
Monday – Friday
Hours: 7:00 a.m. to 10:00 p.m. ET

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Email

Not finding what you need? Send us a personal note! Our inbox is always open for your questions and comments.

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Chat

Meet Cassidy, our virtual assistant. Start chatting now to find the information you need or reach a live agent.

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INTEGRATED TOOLS

A Full Range Of Solutions For SoftDent Customers

Payment Manager Dark 1

Payment Manager

Give your patients more ways to pay and protect your bottom line.

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Patient Manager Icon

Patient Manager

Connect with new patients and deepen relationships with the ones you have.

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Rx Manager Icon

Rx Manager

Help your patients get the medications they need without the headaches.

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Insights Manager Icon

Insights Manager

See every aspect of your business and decide where to take it next.

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eClaims Icon

eClaims

Maximize your workflow and cashflow by integrating seamlessly with insurance portals.

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eVerification Icon

eVerifications

Check eligibility, benefits and claims status the easy way.

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Imaging Dark Icon

Imaging

Access all your images from the cloud and see every detail.

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Software Status

View Current Status

Additional Support & Training Resources

Find Help Online

Access online documentation for solutions to common questions.

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Search Resource Library

Search for product documentation and training materials.

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Access Carestream Dental Institute

Log into your CDI account to access training for your software.

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Request CDI Training Accounts

Request access to the Carestream Dental Institute for your staff.

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Practice-wide Update

Schedule

Migration Appointment

Schedule

WorkStation Installation

Schedule

SoftDent & CS Imaging update

Schedule

Software CDT & ICD-10 Code Updates

The code on Dental Procedures and Nomenclature (CDT Code) is a set of standardized descriptions of dental procedures paired with a 5-character code. CDT Codes are a standard Health Insurance Portability and Accountability Act (HIPAA) code set, and the American Dental Association (ADA) releases annual updates for these codes. Carestream Dental software uses CDT Codes to provide a consistent description of the procedures performed at your office to insurers and other interested parties. For additional information, see the ADA CDT Code Website.

CDT 2025 changes include: 10 new codes; 8 revisions; 2 deleted codes; 4 editorial changes.

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FAQs

SoftDent™ server-based dental practice management software is a Sensei product for general dental practices. It supports clinical, scheduling, and administrative workflows within an on-premise system.

Yes. If your practice is already using SoftDent™, you can continue to use the software while receiving support from Sensei. There is no immediate requirement to change systems.

No. SoftDent™ is a server-based (on-premise) solution, meaning it relies on local servers and in-office hardware rather than cloud infrastructure.

SoftDent customers have access to ongoing software support by phone, chat or email and full access to an online resource library with product documentation and training materials.

Yes. Additional products are available to enhance SoftDent functionality for existing customers. These solutions help optimize workflows, improve efficiency, and extend the value of your current system.

SoftDent is not being replaced for existing users; however, Sensei Cloud is Sensei’s modern, cloud-based practice management platform designed to support the future of dental practices.

Many practices choose to move from server-based systems like SoftDent to Sensei Cloud to reduce dependence on in-office servers, improve system accessibility and security, simplify updates and ongoing maintenance, and support long-term growth and scalability.

Migration can be planned at your own pace.

Sensei Cloud is cloud-based, with no local server required; securely accessible from anywhere; automatically updated and maintained; and built to support modern, connected dental practices

SoftDent, by comparison, relies on local infrastructure and manual system management.

Yes. Sensei can work with your practice to review your current SoftDent setup, explore enhancement options, and plan a future migration to Sensei Cloud when the time is right.