orthotrac, orthotrac sensei, orthodontic practice software
Support & Training


Find support contacts and training resources for your PracticeWorks practice management software.



Hours: 7:00 a.m. to 10:0 p.m. est

Monday - Friday




Chat is coming soon to GoSensei.com! Until then, please use Carestream Dental's chatbot, Cassidy to find answers to your PracticeWorks questions.

Additional Support & Training Resources

Online Help

Access our online documentation to find solutions to common questions.

Resource Library

Search the resource library for product documentation including system requirements, training materials and case studies.

Carestream Dental Institute

Log into your Carestream Dental Institute account to access your practice management software training.

Schedule Remote Installation for PracticeWorks Software

Practice-wide Update

Migration Appointment

Workstation Installation

PracticeWorks & CS Imaging update

Software CDT & ICD Code Updates

The code on Dental Procedures and Nomenclature (CDT Code) is a set of standardized descriptions of dental procedures paired with a 5-character code. CDT Codes are a standard Health Insurance Portability and Accountability Act (HIPAA) code set, and the American Dental Association (ADA) releases annual updates for these codes. Carestream Dental software uses CDT Codes to provide a consistent description of the procedures performed at your office to insurers and other interested parties.

For additional information, see the ADA CDT Code website. Please find the appropriate update utility for the Carestream Dental product used in your office. It is important to note that some Carestream Dental practice management software does not require an update utility and uses other methods to perform CDT Code updates each year.

PracticeWorks CDT Update

PracticeWorks (Version 9.0 or higher) uses the CDT Injector to prompt you to update CDT codes annually. If you have not been prompted to make this update for CDT 2022, please contact support at 800.603.4438 for assistance. If you're using a version of PracticeWorks earlier than v9.0, you must update the CDT codes manually. See CDT 2022 Manual Update Instructions for additional information.